1. About us
   1. Who we are. Majestic Wine Warehouses Limited t/a Majestic, (we and us) is a company registered in England and Wales with company number 1594599 and our registered office is at Majestic House, The Belfry, Colonial Way, Watford, Hertfordshire, WD24 4WH.
   2. We trade in our Majestic stores and via this website (www.majestic.co.uk) (Website) which is owned and operated by us.
   3. Our registered VAT number is 563 0589.
   4. Contacting us. To contact us telephone our Customer Services Team at 0345 605 6767 or email info@majestic.co.uk.

   Please read these terms and conditions carefully and make sure that you understand them before you place your order with us. On placing an order with us you agree to be bound by these terms and conditions.

2. The contract between us
   1. By placing an order through the Website, you warrant that:
   2. You are legally capable of entering into binding contracts; and
   3. You are at least 18 years old (see section 3: Age restrictions).
   4. The contract between us Our acceptance of your order will be when we process your payment, at which point we will send you an order confirmation email and the contract between you and us will come into existence (Contract). If you place an order with us on Saturday, Sunday or a bank holiday, it is likely that the order will be processed and confirmed on the following business day in the UK.
3. Age restrictions
   1. It is against the law for any person under the age of 18 to buy or attempt to buy alcohol or for any person over the age of 18 to buy or attempt to buy alcohol for any person under the age of 18. By placing an order, you confirm that you and the recipient of the alcohol are at least 18 years old.
   2. Please note that Majestic operates an age verification policy which applies to all delivery and collection points, and you may be asked to provide ID both on collection and at delivery, depending on how you order. If our couriers are in doubt of the age of the recipient of an order, they will request some form of ID. If this is not satisfied, they are not permitted to leave the alcohol at the address submitted on the order.
4. Order process
   1. You can order our products online via the Website or by contacting your local Majestic store or our Customer Services Team (via telephone or email).
   2. You can access your shopping basket, review your order, and make any changes to your order at any time until the point at which you place your order.
5. Prices
   1. The prices payable for the products that you order are as set out in our Website. The price includes VAT (where applicable) at the current rate chargeable in the UK.
   2. Prices for our products may change from time to time, but changes will not affect any order you have already placed.
   3. We reserve the right to adjust prices, offers, products and their specifications at our discretion at any time before (but not after) we accept your order.
   4. We use our best efforts to ensure that the prices of products are correct at the time when the relevant information was entered onto the Website system. However, please see section 5.6 for what happens if we discover an error in the price of products you ordered.
   5. The price of the products does not include delivery charges, which may be payable by you depending on the value of your order and your delivery location. Our delivery charges (if applicable) are as advised to you during the check-out process before you confirm your order or can be found on our Delivery information page. The total cost of your order will be set out on the checkout page of the Website.
   6. We sell many products through our Website. It is always possible that, despite our best efforts, some of the products on our Website may be incorrectly priced or sized (in relation to the unit or case). If we discover an error in the price of the products you have ordered we will, at our discretion, either cancel your order and notify you of the cancellation or contact you to inform you of this error and we will give you the option of continuing to purchase the products at the correct price or cancelling your order. We are not obliged to supply products at the incorrect price, case or unit size.

   Majestic in Scotland: please note that our prices in Scotland operate differently to England and Wales

   1. Scotland. The Alcohol Scotland Act 2010 prohibits any alcohol promotion offering customers a discount for buying multiple products in Scottish licensed stores. The Alcohol (Minimum Pricing) (Scotland) Act 2012 sets a minimum price per unit for all alcoholic beverages sold in Scotland.
   2. Wales. The Public Health (Minimum Price for Alcohol) (Wales) Act 2018 and The Public Health (Minimum Price for Alcohol) (Minimum Unit Price) (Wales) Regulations 2019 sets a minimum price per unit for all alcoholic beverages sold in Wales.
   3. For all our customers to benefit from our promotional deals and competitive pricing, wherever a ‘Mix Any Six & Save’ price (or any other deal as applicable) is offered in England, this will be single bottle price we charge in Scotland, unless such a price is under the minimum unit price threshold in Scotland (as outlined and updated by the Alcohol (Minimum Pricing) (Scotland) Act 2012).
   4. Our Website allows you to choose where you would like your order to be delivered or collected from before placing the order. By default, our Website shows the pricing in England, however if you select an address served by a location in Scotland, the prices shown online will be automatically updated to ensure that unit prices are updated to reflect the minimum pricing threshold in Scotland.
   5. Alcohol laws in Scotland only cover deliveries that originate in Scotland, and any deliveries to Scotland originating from an English location will not be affected by such laws. In these instances, the prices shown online will be prices valid in England and (including Mix Any Six & Save discounts). This will also be applicable if you are based in Scotland and you are placing an order for delivery to an address in England.
6. Our products
   1. The images of the products on our Website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your device’s (that being computer, phone or tablet) display of the colours accurately reflect the colour of the products. Your products may vary slightly from those images.
   2. We reserve the right to amend the products if required by any applicable statutory or regulatory requirement.
   3. All product measurements are approximate only and the packaging of the products may vary from that shown in images on our Website.
7. How to pay
   1. You can pay for the products via PayPal, American Express, Mastercard, Visa, Applepay and Googlepay.
   2. If products are returned, refunds will be processed within 14 days of receipt.
   3. Payment for the products and all applicable delivery charges is in advance of delivery, and we will take payment from you at the point that we dispatch your order to you. If you are ordering via a Majestic store by phone or email, a member of the team in store will take your payment over the phone.
   4. If we fail to take payment from you (for example, due to insufficient funds), your order and subsequent delivery will be suspended until payment is made and we will contact you to notify you of the issue and request that you make payment of the order.
8. Majestic Gift Cards and E-Gift Cards
   1. Valid gift cards can be used to purchase all products in Majestic UK stores (please note that this excludes our Jersey store). For more information on gift cards, see the Gift Cards section below.
9. Returns and right for you to cancel your contract
   1. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you can cancel your contract with us for the products you order, and obtain a full refund, if you notify us that you wish to cancel no later than 14 days from the date you receive the ordered products. You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.
   2. If you have received the products before you cancel your contract then you must send the products back to our contact address within 14 days of cancelling your order. If you cancel your contract but we have already processed the products for delivery you must not unpack the products when they are received by you and you must send the products back to us at our contact address.
   3. We will refund any return delivery costs you have incurred once the products have been received by us although, as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method we offer and we will not refund any difference between this delivery method and a more expensive delivery method.
   4. We may make a deduction from the amount refunded to you if the products have been used, individual bottles or cases are missing or the products or their packaging have been damaged.
   5. If you cancel the contract, the refund will be given (via the payment method you used when purchasing the order) within 14 days after we have received the returned products (if returned by post) or at the point of return (if returned to your local Majestic store). A full refund will be given provided that the products in question are returned by you and received by us in the condition they were in when delivered to you.
   6. You will not be able to cancel if the products (a) have become mixed inseparably with other items after their delivery or (b) are bespoke in nature and have been made to your individual specification and/or requirements.
   7. If you want to cancel or return the products, you must email us at info@majestic.co.uk or contact our Customer Service Team by telephone on 0345 605 6767 (during weekdays between 9.30-19.00 and weekends between 10.00-17.00) or by post addressed to our Customer Service Team at Majestic House, The Belfry, Colonial Way, Watford, Hertfordshire, WD24 4WH. If you are emailing us or writing to us, please include details of your order to help us to identify it (including your order number, your full name and your email address).
10. Cancellation by us
    1. We reserve the right to cancel the contract between us if:
    1. we have insufficient stock to deliver the products you have ordered (and you have not opted for any substitutions);
    2. we do not deliver to your area (please see our Delivery information page); or
    3. one or more of the products you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
    2. If we cancel your contract we will notify you by email and will refund any payment taken by us to the credit card or debit card, that you used to pay for the products with, as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
11. Delivery of products to you
    1. We will deliver the products ordered by you to the address for delivery as stated on your Majestic customer account or as otherwise provided by you at the time you make your order.
    2. An estimate delivery timeframe for each of our products is given on the individual product pages on our Website. Further delivery information can be found here.
    3. Once the products have been dispatched, you will receive a dispatch confirmation email from us and any update from us will depend on the following:
    • If you select nominated day delivery, you will receive an email from InPost enclosing a tracking link and number in order for you to track your delivery; or
    • If you select standard delivery, you will either be (1) allocated to your local Majestic store if there is availability of the products ordered by you and our store will contact you to arrange delivery, or (b) you will receive an email from InPost enclosing a tracking link and number in order for you to track your delivery.
    4. Delivery timeframes are not binding and are provided as estimate only. Therefore, the delivery timeframes cannot be relied upon as the guaranteed date of delivery. Occasionally our delivery to you may be affected by an event that we cannot control. See section 19 for our responsibilities when this happens.
    5. Delivery of the products may be attempted, by ourselves or our nominated courier InPost, up to three times, after which the products will be returned to us where we will ask you to contact us. If after failed delivery, you do not re-arrange delivery or collect the products from the location notified by us to you, we will contact you for further instruction and reserve the right to charge you for any further delivery costs.
    6. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we will be entitled to end the Contract and refund the cost of the order, minus a reasonable sum to cover our costs incurred from the failed delivery.
    7. As payment is made by you in advance, you will become the owner of the products you have ordered when they have been delivered to you. Once the products have been delivered to you, they will be held at your own risk and we will not be liable for their loss, damage or destruction.
    8. It is your responsibility to make sure that an authorised person over the age of 18 is present at the delivery address, at the time of delivery, to sign our courier’s delivery note for the products.
    9. Please note that delivery to a neighbour or nominated safe place location may not be available for age restricted items such as wine and other alcoholic beverages. We will not be liable whatsoever if an unauthorised person, at the delivery address, takes and signs for the delivery. The courier’s confirmation that delivery has taken place will be binding.
    10. We deliver to mainland UK only and do not deliver to the Channel Islands. We cannot deliver to PO Box addresses. Please see our Delivery page for more information on timescales and delivery charges here.
12. Click & Collect

    We may from time to time offer a click and collect service for orders placed on the phone, website or via email to certain selected stores.
    You can either:

    • Shop Local & Collect: order by 3pm, collect same-day. Please check stock in your local store, pay online and collect your order from your chosen local store; or
    • Shop Website & Collect: choose Click and Collect on the Website, ready to collect from your chosen local store in 3-7 days.

    For more information on this, including eligibility, restrictions, order process and timescales, click here.

13. Product availability and substitutions
    1. Due to the nature of our products we cannot always guarantee the availability of the products (particularly specific vintage products). If we notify you that a product is unavailable after you place your order, and you have not opted for any substitutions at the point of ordering, we will contact you to either arrange a replacement or refund you the order (if payment has been taken), at your choice.
    2. If you opt for substitutions when placing an order with us, this means that if a product within your order is unavailable, we will replace it with a similar product of equal or higher value of our choice.
14. Your responsibility to inspect the products on delivery

    If the products are damaged, faulty or otherwise defective, you should reject them on delivery, or, if a defect is found after acceptance we will (if they are proven to be faulty), replace or refund you.

15. Our liability to you
    1. If the products we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, you are entitled to a refund or replacement up to 30 days after delivery. If you wish to exercise your legal rights to reject the products(s) please contact our Customer Service Team.
    2. We will not be liable for any damage to the products that has been caused by you after delivery of the products.
    3. Delivery timeframes are estimate only. If you do not receive the products ordered within 30 days of the date on which you ordered them, we will have no liability to you unless you notify us in writing by email or by post of the problem within 40 days of the date on which you ordered the products.
    4. Depending on the time in which you notify us of a problem and subject to our right to inspect, our only obligation will be, at your option:
    1. to make good any shortage or non-delivery;
    2. to replace any products that are damaged or defective; or
    3. to refund to you the amount paid by you for the products in question.
    5. You agree not to use the products for any commercial, business or re-sale purposes. We will not be liable to you for any indirect or consequential loss, damage or expenses howsoever arising out of any problem you notify to us under this condition.
16. We do not in any way exclude or limit our liability for:
    1. death or personal injury caused by our negligence;
    2. fraud or fraudulent misrepresentation;
    3. any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);
    4. any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples);
    5. defective products under the Consumer Protection Act 1987; and
    6. any breach of the terms implied by sections 9,10,11,13 and 14 of the Consumer Rights Act 2015.
    7. We will have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the products in question, in accordance with these terms and conditions. If we fail to comply with our contract, we are only responsible for loss or damage you suffer that is a foreseeable result of failure to comply with this Contract or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it were an obvious consequence of our breach or if it was contemplated by both you and us at the time we entered the Contract.
    8. Nothing in these terms and conditions is intended to limit any rights you might have as a consumer under any applicable law that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
17. Our No Quibble Guarantee

    If you have ordered a bottle of wine which you did not enjoy, and provided it is still within the recommended drink date and has been stored in suitable conditions, we will arrange to replace the bottle with a product to your satisfaction or give you a refund. In accordance with these terms and conditions we reserve the right not to refund or replace any products that were damaged by you or where we reasonably suspect that your return or claim is not genuine. For more information on our No Quibble Guarantee, please click here for more information.

18. Notices

    Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at info@majestic.co.uk and all notices from us to you will be displayed on our Website from to time.

19. Events that we cannot control

    We shall have no liability to you for any failure to deliver products you have ordered or any delay in doing so or for any damage or defect to products delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

20. Invalid terms

    If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

21. How we use your personal information
    1. To supply you with the products we will need to collect and process your personal data. In doing so, we will comply will all applicable data protection laws when processing any personal data in order to fulfil our obligations to you. To find out more information about how we collect, process and store your personal data, please refer to our Privacy Policy and Cookie Policy.
    2. When creating a Majestic customer account with us and/or purchasing products from us, you acknowledge and agree to be bound by the terms of our Privacy Policy and Cookie Policy.
22. Third party rights

    Except for our affiliates, directors, employees or representatives, nothing in this contract is intended to or will create any benefit for or right to enforce any of the Terms of the Contract to any third party.

23. Governing law

    We will try and solve any disagreements quickly and efficiently. If you are not happy with the way we deal with any disagreement and you want to take Court proceedings, then English law will apply and you may bring proceedings in respect of the Products in the courts of England and Wales.

24. Complaints and contacting us
    1. If you need to contact us with a complaint or any other issue with your order or your experience with us, please contact us at info@majestic.co.uk giving as much detail as you can about the issue and your order. All complaints will be acknowledged within 2 working days and we will do our best to resolve your complaint within a further 72 working hours. You will be kept informed if there is any delay beyond this timescale.
    2. If you have any queries about your order, please contact our Customer Contact Centre via telephone on 0345 605 6767 or email at info@majestic.co.uk.
25. These terms and conditions
    1. These terms and conditions (together with our Terms of Use, our Privacy Notice and Cookies Policy) apply to all orders you place and any purchases you make via this website, telephone or email where you are purchasing as a consumer for private consumption and not for commercial purposes.
    2. Nothing in these terms and conditions will affect your legal rights in relation to products that are faulty or not as described. Advice about your legal rights is available from your local Citizens Advice Bureau or Trading Standards office.
    3. We may change these terms and conditions at any time and without notice to you in relation to future sales. Any changes will take effect on the date that the terms and conditions are published. Therefore, please check and ensure that you understand the terms and conditions which will apply at the time you purchase any products.

1. Gift cards are available for purchase and use in-store, and E-gift cards are available for purchase here and for use online.
2. Valid gift cards can be used to purchase all products in Majestic UK stores and Majestic.co.uk, but cannot be used for glass loan deposits. Gift cards are not valid at Majestic Jersey or Majestic.je.
3. Gift cards are valid for two years from the date of issue. Unused gift cards after this time cannot be used or refunded.
4. Gift cards cannot be redeemed or exchanged for cash, returned for a refund, have their balances consolidated to a new voucher or be replaced after expiry and are not legal tender.
5. If your purchase exceeds the value of the gift card, balance must be paid by cash, debit or credit card.
6. If your purchase value is less than the face value of the gift card redeemed, no change can be given.
7. If you return any products you have purchased using a gift card, the refund balance will be returned to you in the form of a gift card.
8. Gift cards cannot be replaced if lost or stolen.
9. Majestic reserves the right to cancel a gift card if we deem necessary. If so, we will provide a replacement gift card of equivalent value unless we suspect fraud in relation to the original gift card.
10. Your legal rights are not affected by these terms and Section 9 of our Consumer Terms and Conditions may apply.
11. Majestic reserves the right to vary or replace these conditions at any time.

Majestic Wine Loyalty Programme Terms and Conditions

Version 1.0 – 22 July 2026

IMPORTANT NOTICE

By creating a Majestic account, you will automatically be enrolled in the Majestic Wine Loyalty Programme (the "Programme") and will begin earning Points from your first purchase. These Terms and Conditions govern your membership of and participation in the Programme. Please read them carefully. In particular, please note the following key conditions of the Programme, which are explained in full in the relevant sections below:

• (a) Points earned in store or via the Website will expire if you do not download and log into the App within 30 days of completing a transaction. You will not receive a personalised notification before Points expire under this rule. However, this condition will be clearly communicated to you throughout the sign-up journey, on transaction receipts, in order confirmation emails, and by prominent notice in the App and on the Website (see sections 5.7 and 8.1);
• (b) Points can only be redeemed through the App (see sections 5.6 and 6.2);
• (c) we may make planned material changes to the products available in the Reward Threshold Range on not less than 30 days' notice. Where an individual product is substituted or updated, any replacement will be of equal or greater value in accordance with section 9.3 (see section 10.2); and
• (d) your Points balance may be forfeited if your membership is terminated for fraud or abuse of the Programme (see section 12.2).

If you do not wish to participate in the Programme, you may opt out at any time by contacting us at loyalty@majestic.co.uk in accordance with section 5.12. Alternatively, you may choose to transact via the express checkout process, in which case no Points will accrue on that purchase.

By continuing to transact through your Majestic account and/or by earning or redeeming Points through the Programme, you confirm that you have read and agree to be bound by these Terms.

WHO WE ARE

The Majestic Wine Loyalty Programme (the "Programme") is operated by Majestic Wine Warehouses Limited, a company registered in England and Wales with company number 01594599, whose registered office is at Majestic House, The Belfry, Colonial Way, Watford, Hertfordshire, WD24 4WH ("Majestic", "we", "us" or "our").

If you have any questions about the Programme or these Terms, please contact our customer services team at loyalty@majestic.co.uk.

ABOUT THESE TERMS

These terms and conditions (the "Terms") govern your membership of and participation in the Programme, including your use of the Majestic Wine loyalty mobile application (the "App") and our website at www.majestic.co.uk (the "Website") in connection with the Programme.

The Programme is a standalone loyalty scheme operated solely by Majestic. It is available to retail customers only and is not available to commercial or trade customers.

A single set of Terms applies to the Programme across all channels (in-store, Website, and App).

The Programme is not available to residents of Jersey, Guernsey, or the Isle of Man.

These Terms should be read alongside our Privacy Policy https://www.majestic.co.uk/information/privacy-policy and, where applicable, our Website Terms and Conditions terms and conditions In the event of any conflict between these Terms and those other documents in relation to the Programme, these Terms shall prevail.

By downloading and using the App, you also agree to comply with the terms and conditions of the App Store from which you downloaded it (for example, the Apple App Store or Google Play) (the "App Store Rules"). The App Store Rules apply to your use of the App alongside these Terms. The detailed terms governing the relationship between you, Majestic, and the App Store Provider are set out in section 21 of these Terms.

OPERATING SYSTEM REQUIREMENTS

This App requires an Apple or Android smartphone with internet access and a compatible iOS or Android operating system (versions iOS 14 and above, Android 7.0 (Nougat, API 24) and above).

CHANGES TO THESE TERMS AND APP UPDATES

We may change these Terms from time to time. Where any change is, in our reasonable opinion, material and adverse to members, we will give you no less than 30 days' notice before it takes effect. We will notify you of any changes by email to the address registered to your account and/or by a prominent notice in the App or on the Website. The new Terms may be displayed on-screen and you may be required to read and accept them to continue using the App and/or participating in the Programme.

Where a change is immaterial or is required to comply with applicable law, it may take effect immediately. In all other cases, your continued participation in the Programme after the expiry of the relevant notice period shall constitute your acceptance of the updated Terms.

From time to time, updates to the App may be issued through the App Store. Depending on the nature of the update, you may not be able to use all features of the App or access all elements of the Programme until you have downloaded the latest version and accepted any new terms.

ELIGIBILITY AND MEMBERSHIP

The Programme is open to retail customers of Majestic only. It is not available to commercial or trade customers.

To join the Programme you must:

1. be aged 18 or over; and
2. be a resident of the United Kingdom.

There is no charge for joining the Programme. There are no membership tiers and no paid subscription.

The Programme is integrated into the existing Majestic account registration process. There is no separate sign-up journey for the Programme.

Points can be earned across all transactions including in store, via the Website, and on Wine Subscriptions. You do not need to have the App downloaded in order to earn Points in store or via the Website. Where a purchase is made in store, your transaction is automatically recorded and linked to your Account. Where you have not yet downloaded the App at the time of an in-store purchase, your Points will still be credited to your Account but will be subject to the 30 day expiry rule at section 5.7.

To view your Points balance and redeem Points, you must have the App downloaded and be logged into your Account. In store, Points can be redeemed by scanning a voucher within the App. Points cannot currently be redeemed via the Website.

If you do not download and log into the App within 30 days of completing a transaction, any Points earned on that transaction will expire. No personalised advance notice will be given before Points expire under this clause. However, we will use reasonable endeavours to communicate this condition, in order confirmation emails, and by notice in the App and on the Website.

Points which have been earned but not redeemed do not expire, provided your Account remains active..

Points are personal to you. They cannot be transferred to another Member, gifted to another person, or pooled with the Points of any other person.

You are responsible for ensuring that the information held on your Account is accurate, complete, and up to date at all times. You may update your details at any time via the App, the Website, or in store.

Our right to suspend or terminate your membership is set out in section 12.

You may close your Account and withdraw from the Programme at any time by contacting us at loyalty@majestic.co.uk. Where you request closure of your Account, your Account will remain active for 7 days following your request, during which time you may continue to redeem any outstanding Points balance in accordance with these Terms. At the end of that 7 day period, your Account will be closed, your membership of the Programme will terminate and any Points balance on your Account will be forfeited immediately. You will not be entitled to any cash equivalent of your Points balance upon withdrawal. Your ability to close your Account and withdraw from the Programme at any time as set out in this section does not reduce or replace your rights in law (your legal right to cancel your membership of the Programme within 14 days of the creation of your Majestic account without giving any reason (your "cooling-off period")

HOW THE PROGRAMME WORKS – CHANNELS

The Programme is accessible across three channels:

1. The App: Members can view their Points balance, make purchases and earn points and redeem Points for free products.
2. The Website: Members can earn Points and check their Points balance. Points cannot currently be redeemed via the Website.
3. In store: Members can earn Points, ask a member of staff to check their Points balance, and redeem Points for free by scanning a voucher generated in the App. There is no physical loyalty card associated with the Programme.

IMPORTANT - APP REQUIRED FOR REDEMPTION. Points can only be redeemed by Members who have downloaded and logged into the App. If you earn Points through in-store purchases or via the Website but do not download and log into the App within 30 days of completing those transactions, your Points will expire in accordance with section 5.7. This is a significant condition of the Programme and you should be aware of it before earning Points through any channel.

EARNING POINTS

Points are earned on Eligible Transactions at a rate of £1 spent = 1 Point. Points are calculated on the value of the Eligible Transaction, rounded down to the nearest whole pound.

Points can be earned across all channels, including in store, via the Website, and on Wine Subscriptions, without needing to have the App downloaded at the time of purchase.

From time to time, we may offer Bonus Points on selected products or categories. Any such promotion will be subject to its own specific terms, which will be communicated at the time of the promotion and published on the App, the Website, and/or by email.

The following transactions and items are excluded from points earning:

1. glass hire;
2. Other Hireable items such as chiller bins;
3. e-gift cards; and
4. gift vouchers.

We reserve the right to update this list of exclusions from time to time. Any changes will be notified to you in accordance with section 4 above.

Points have no monetary value and cannot be exchanged for cash, gift vouchers, or any other monetary equivalent. Points are redeemable only for free products in accordance with section 9 below.

Our right to alter the Points earn rate is set out in section 10.1.

Points will appear in your Account within 1 day of the qualifying transaction being completed. For online orders, Points will be credited the day after the order is delivered or collected, not the day on which the order is placed.

We reserve the right to withhold or reverse Points at any time where we have reasonable grounds to believe that a transaction has been returned, is fraudulent, or has been made in breach of these Terms.

POINTS EXPIRY

Where you earn Points through a purchase made in store or via the Website but have not downloaded and logged into the App within 30 days of that transaction being completed, any Points earned on that transaction will automatically expire and be forfeited. You will not receive a personalised notification before Points expire under this rule. However, we will use reasonable endeavours to communicate this condition in order confirmation emails, and by notice in the App and on the Website.

If we decide to end the Programme, we will notify you at least 30 days in advance. You will be able to redeem any outstanding Points balance during that notice period in accordance with these Terms. Any Points not redeemed by the end of the notice period will be forfeited. We shall not be responsible for any failure by you to receive a notification that results from your failure to update inaccurate or outdated contact details held on your Account, provided that we have made reasonable efforts to contact you using the details you have provided.

In the event that the Programme is terminated, the treatment of outstanding points balances shall be governed by section 11 below.

REWARD THRESHOLD RANGE AND REDEMPTION

Points can be redeemed for free products from the Reward Threshold Range at the following threshold levels:

Please see section 5.6 for the redemption mechanic, including the requirement to have the App downloaded and be logged into your Account in order to redeem Points.

Rewards are subject to availability. Where a specific reward wine is unavailable, we reserve the right to substitute it with an alternative product of equal or greater value at the time of the substitution.

Reward vouchers generated in the App will expire if not presented for redemption within 3 months of being generated.

Proof of age may be required at the time of collection of any reward. You must be aged 18 or over to claim a reward.

Our rights to make changes to the Reward Threshold Range and to the Points Thresholds are set out in section 10.

CHANGES TO THE SCHEME RULES

We reserve the right to alter the Base Rate at which Points are earned and/or the Points Thresholds on not less than three months' notice to Members. Notice will be given in accordance with section 4. For the avoidance of doubt, any change to the Base Rate or Points Thresholds shall apply prospectively only and shall not affect Points already credited to a Member's Account at the date on which the change takes effect.

We reserve the right to change the wines or other products offered within the Reward Threshold Range. Where we intend to make a planned material change to the Points Thresholds at which rewards become available within the Reward Threshold Range (for example, a change to the Points level required to reach a Threshold), we will give you not less than 30 days' notice before that change takes effect. Notice will be given in accordance with section 4. Changes to the individual wine products offered within the Reward Threshold Range, including substitutions and product updates, do not require advance notice, provided that any substitute or replacement product shall be of equal or greater value to the product it replaces, in accordance with section 9..

Sign-up to the Programme is free of charge. From time to time, we may offer incentive Points to new members on sign-up. Any such incentive will be communicated at the time of the offer and will be subject to the promotional terms applicable to that offer, which will be published on the App and/or the Website.

We reserve the right to amend any other aspect of these Terms at any time, subject to providing notice in accordance with section 4.

SUSPENSION AND TERMINATION OF THE PROGRAMME

We reserve the right to terminate the Programme permanently at any time. Where we intend to do so, we will give Members no less than three months' notice before termination takes effect. Notice will be given in accordance with section 4.

During the notice period referred to in section 11.1, Members will have the opportunity to redeem any outstanding Points balance in accordance with these Terms. Any Points not redeemed by the end of that notice period will be forfeited.

We also reserve the right to temporarily suspend the Programme or any element of it (for example, the App or the Points-earning functionality) for operational reasons, including maintenance, system updates, or to address security concerns. Where possible, we will provide advance notice of any such temporary suspension.

SUSPENSION AND TERMINATION OF INDIVIDUAL MEMBERSHIP

We reserve the right to suspend or terminate your membership of the Programme immediately, and without prior notice, where we have reason to believe that you have:

1. engaged in fraudulent activity, including but not limited to fraudulent earning of points, operating multiple accounts, or abuse of any promotional or bonus points mechanics;
2. breached any material provision of these Terms; or
3. otherwise abused the Programme in a manner that is detrimental to Majestic or to other members, including (without limitation) exploiting errors or technical faults in the App or the Website to earn Points to which you would not otherwise be entitled, creating transactions for the sole or primary purpose of earning Points with no genuine intention to retain the purchased products, or engaging in any pattern of conduct designed to manipulate the Programme in a way that is inconsistent with its intended purpose.

Where your membership is terminated under section 12.1, all rights granted to you under these Terms shall cease immediately, and any outstanding points balance in your account may be forfeited.

If you believe that your Account has been suspended or terminated incorrectly, you may contact us at loyalty@majestic.co.uk. to request a review. We will acknowledge your complaint within 5 business days and aim to provide a substantive written response within 28 business days.

If your complaint remains unresolved following our substantive response, you are entitled to refer the matter to an approved alternative dispute resolution ("ADR") provider. We are willing to participate in such a process. Further information about the ADR scheme will be provided to you at that stage.

THE APP – LICENCE

Subject to your compliance with these Terms, we grant you a non-transferable, non-exclusive, revocable licence to use the App on your personal mobile device solely for the purposes of your participation in the Programme and for your own domestic, private, and non-commercial use. We reserve all other rights.

You must meet the eligibility requirements set out in section 5.2 in order to download and use the App.

You are responsible for making all arrangements necessary for you to have access to the App, including maintaining a compatible device and internet connection.

You will be assumed to have obtained permission from the owners of any mobile device that is controlled, but not owned, by you. You accept responsibility in accordance with these Terms for the use of the App on any device, whether or not it is owned by you. You and the device owner may be charged by your respective service providers for internet access.

The App is provided free of charge. We do not guarantee that the App, or any content on it, will always be available or uninterrupted. Our rights to suspend, withdraw, discontinue, or change all or any part of the App are set out in section 11. We will not be liable to you if the App is unavailable at any time or for any period.

LICENCE RESTRICTIONS

Except as expressly set out in these Terms or as permitted by applicable law, you agree:

1. not to copy the App except where such copying is incidental to normal use;
2. not to rent, lease, sub-licence, loan, translate, merge, adapt, vary, or modify the App;
3. not to make alterations to, or modifications of, the whole or any part of the App, or permit the App or any part of it to be combined with, or become incorporated in, any other programmes;
4. not to disassemble, decompile, reverse-engineer, or create derivative works based on the whole or any part of the App, or attempt to do any such thing, except to the extent that such actions cannot be prohibited by applicable law;
5. not to provide or otherwise make available the App in whole or in part, in any form, to any person without our prior written consent; and
6. to comply with all technology control or export laws and regulations that apply to the technology used or supported by the App or the Programme.

ACCEPTABLE USE

You must not:

1. use the App or participate in the Programme in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with these Terms, or act fraudulently or maliciously, including by hacking into or inserting malicious code (including viruses, trojans, worms, logic bombs, or other harmful data) into the App or any operating system;
2. attack the App via a denial-of-service attack or a distributed denial-of-service attack. Any such attack may constitute a criminal offence and we may report it to the relevant law enforcement authorities, co-operating with those authorities by disclosing your identity to them;
3. infringe our intellectual property rights or those of any third party in connection with your use of the App or the Programme;
4. use the App in a way that could damage, disable, overburden, impair, or compromise our systems or security or interfere with other users; or
5. collect or harvest any information or data from the App or our systems, or attempt to decipher any transmissions to or from the servers running the App.

You are responsible for maintaining the confidentiality of your Account login credentials. Your password is non-transferable and you must not share it with any third party. You are responsible and liable for any use of the App or the Programme under your Account credentials.

If you know or suspect that anyone other than you knows your login credentials or that your account has been compromised, you must contact us immediately at loyalty@majestic.co.uk.

Our right to suspend or terminate your Account for failure to comply with these Terms is set out in section 12.

THIRD PARTY SITES

The App may contain links to independent third party websites ("Third Party Sites"). Third Party Sites are not under our control and we are not responsible for, and do not endorse, their content. You will need to make your own independent judgement regarding your interaction with any Third Party Sites, including the products or services accessible through them.

INTELLECTUAL PROPERTY

All intellectual property rights in and to the App, the Website, and all associated content (including without limitation trade marks, logos, software, source code, text, and graphics) are owned by or licensed to Majestic. You acknowledge that all such rights belong to us or our licensors, anywhere in the world.

Nothing in these Terms grants you any rights in or to those materials other than the right to use the App as expressly set out in section 13.

Any personal data contained in communications you send to us through the App will be handled in accordance with our Privacy Policy available at: Privacy Policy - Majestic Wine.

PROMOTIONS, PRIZE DRAWS, AND COMPETITIONS

From time to time, we may run limited time promotional offers in connection with the Programme. The specific terms and conditions of each such promotion (including the end date and any eligibility requirements) will be communicated at the time of the promotion and published on the App, the Website, and/or by email. For the specific treatment of Bonus Points promotions and sign-up incentives, see sections 7.3 and 10.3 respectively.

The Programme does not currently incorporate prize draws, competitions, or instant win mechanics. Should we introduce any such features in the future, the specific rules governing them (including any free entry route and eligibility conditions) will be set out in separate promotional terms and conditions, which will be published on the Website for the duration of the promotion and for 28 days after it closes. Where winners of any prize draw or competition are selected, they will be chosen by means of a random selection process. Majestic employees will not be eligible to participate in any prize draw or competition run in connection with the Programme.

PERSONAL DATA

We will only use your personal information in accordance with our Privacy Policy available at: Privacy Policy - Majestic Wine, which explains how we collect, use, store, and share your personal data in connection with the Programme and the App.

As part of the Programme, we use information about your purchase history and behaviour to personalise the offers and rewards we make available to you. Full details of how we use your data for these purposes, the legal basis on which we rely, and your rights, including your right to object to direct marketing at any time, are set out in our Privacy Policy.

LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits our liability for:

1. death or personal injury caused by our negligence;
2. fraud or fraudulent misrepresentation; or
3. any other liability that cannot be excluded or limited under English law.

The App and the Programme are provided for your domestic, private, and non-commercial use only. We have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

Subject to section 20.1, we are only responsible for loss or damage that you suffer that is a foreseeable result of our breach of these Terms or our negligence. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by both of us at the time these Terms were entered into. We are not responsible for any unforeseeable loss or damage.

We do not guarantee that the App will be totally secure or free from bugs or viruses. You are responsible for configuring your information technology and device, and we recommend that you use appropriate virus protection software.

Subject to section 20.1, our total liability to you in connection with the Programme, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not exceed the pound sterling equivalent of your outstanding Points balance at the time of the relevant event, calculated at the Base Rate of £1 per Point, subject to a maximum of £500.

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by an Event Outside Our Control.

If an Event Outside Our Control affects the performance of the App or the Programme, we will notify you as soon as reasonably possible in accordance with section 22 and shall use reasonable endeavours to minimise any disruption to the Programme.

APP STORE - ADDITIONAL TERMS

These Terms are entered into between you and Majestic only. The provider of the App Store from which you downloaded the App (the "App Store Provider") is not a party to these Terms.

You acknowledge and agree that:

1. the App Store Provider is not responsible for the App or its content;
2. the App Store Provider has no obligation to provide any maintenance or support in respect of the App. Any questions or issues with the App should be directed to us at loyalty@majestic.co.uk.
3. the App Store Provider shall not be responsible for addressing any claims you may have relating to the App, including any product liability claims, any claim that the App fails to conform to any applicable legal or regulatory requirement, or claims arising under consumer protection legislation; and
4. in the event that a third party claims that the App infringes its intellectual property rights, Majestic (and not the App Store Provider) shall be solely responsible for the investigation, defence, settlement, and discharge of such claim.

If the App Store Provider is Apple, you acknowledge and agree that Apple and its subsidiaries are third-party beneficiaries to these Terms. Upon your acceptance of these Terms, Apple will have the right to enforce these Terms against you as a third-party beneficiary.

COMMUNICATIONS

If you wish to contact us in writing, or if these Terms require you to give us notice in writing, you may do so by email to loyalty@majestic.co.uk. or by prepaid post to Majestic House, The Belfry, Colonial Way, Watford, Hertfordshire, WD24 4WH. We will confirm receipt of any notice by contacting you in writing, normally by email.

If we need to contact you or give you notice in writing, we will do so by email to the address registered to your Account, and/or by a prominent notice in the App or on the Website. Where we send notice by pre-paid post, we will use the postal address registered to your Account where one is held. It is your responsibility to ensure that your contact details are accurate and kept up to date in accordance with section 5.10.

GENERAL TERMS

You have legal rights in relation to services not carried out with reasonable care and skill and goods not of a satisfactory quality. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Nothing in these Terms will affect those rights.

If you are a consumer who is resident in the United Kingdom, you will benefit from any mandatory provisions of the law of the country in which you are resident. Nothing in these Terms affects your rights as a consumer to rely on such mandatory provisions of local law.

We may transfer our rights and obligations under these Terms to another organisation, provided that such transfer will not reduce the rights and guarantees available to you under these Terms. We will notify you in writing if such a transfer takes place. You may not transfer your rights or obligations under these Terms to any other person.

If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, this will not mean that we have waived our rights against you, and it will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

Each section of these Terms operates separately. If any court or competent authority decides that any of them is unlawful or unenforceable, the remaining sections will remain in full force and effect.

These Terms, and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims), are governed by the laws of England and Wales. You can bring proceedings in the English courts. However, if you live in Scotland, Wales, or Northern Ireland, you may bring legal proceedings in either the English courts or the courts of your country of residence.

These Terms constitute the entire agreement between you and us in relation to the Programme and supersede any prior representations, statements, or agreements made in connection with it. Nothing in this clause shall exclude or limit liability for any fraudulent or negligent misrepresentation.

No one other than you and us has any right to enforce any provision of these Terms under the Contracts (Rights of Third Parties) Act 1999, save that Apple and its subsidiaries shall be third-party beneficiaries for the purposes of section 21.3.

DEFINITIONS

In these Terms, the following words and expressions have the meanings set out below:

"Account" means the Majestic customer account created and held by a Member, accessible via the App or the Website.

"Base Rate" means the rate at which Points are earned on Eligible Transactions, being one Point for every £1 spent on an Eligible Transaction, as may be amended from time to time in accordance with section 10.1.

"App" means the Majestic Wine mobile application, available to download via the Apple App Store and Google Play Store.

"Bonus Points" means additional Points awarded to a Member in connection with specific products, product categories, or promotional offers, as notified to Members from time to time.

"Eligible Transaction" means a purchase of Majestic products made in store, via the Website, via the App, or via a Wine Subscription, which qualifies for Points earning under these Terms. For the avoidance of doubt, Excluded Transactions do not qualify as Eligible Transactions.

"Event Outside Our Control" means any act or event beyond our reasonable control, including without limitation strikes, lock-outs, or other industrial action by third parties; civil commotion, riot, or invasion; terrorist attack or threat of terrorist attack; war (whether declared or not); fire, explosion, storm, flood, earthquake, or other natural disaster; failure of public or private telecommunications networks; and failure of third-party systems or infrastructure.

"Excluded Transactions" means purchases of the following, which do not qualify for Points earning: glass hire, other hireable items (such as chiller bins), e-gift cards, and gift vouchers.

"Member" means an individual who holds an Account and participates in the Programme in accordance with these Terms.

"Points" means the loyalty points earned by Members under the Programme, calculated at the rate of one Point for every £1 spent on an Eligible Transaction, subject to any Bonus Points awarded from time to time.

"Programme" means the Majestic loyalty scheme described in these Terms, operated solely by us.

"Reward Threshold Range" means the range of free products available for redemption by Members who reach a Threshold, as updated by us from time to time.

"Terms" means these terms and conditions governing the Programme, as amended from time to time.

"Threshold" means each Points level at which a Member becomes entitled to redeem Points for a free product from the Reward Threshold Range, as published in the App and on the Website from time to time.

"Website" means www.majestic.co.uk or such other URL as we may notify to Members from time to time.

"Wine Subscription" means the Majestic wine subscription services, currently comprising Wine Club by Majestic and Lock it in, as updated from time to time.

"You" and "your" means the Member.

1. This policy sets out the terms on which you can return wine, spirits, beer, cider, cocktails, soft drinks and mixers (collectively “Beverages”) purchased for occasions and special events and receive a refund (the “Policy”).
2. You will be entitled to return up to and including 25% of the price point of return of unused Beverages, provided that:
1. you return the cases or bottles of the Beverages, unused and unopened, in the same condition and state in which you received the Beverages;
2. you have ordered the Beverages for an event or occasion;
3. the Beverages have been stored appropriately in line with any guidance provided by us or the producer; and
4. the unused Beverages are not damaged or defective in any way whatsoever.
3. You must return the Beverages within 21 days of the event or occasion and provide proof of purchase. Note that this does not affect your legal rights. Please see section 9 of our Consumer Terms & Conditions for more information on returns.
4. Provided you satisfy the requirements under these terms and conditions for a refund, the amount outlined in section 2 of this Policy will be refunded to you via the same method of payment in which you ordered the Beverages.
5. Your legal rights are not affected and you still have a right to return the products in accordance with Section 9 of our Consumer Terms & Conditions*. However, if you handle the goods whilst they are in your possession in a way which would not be permitted in store (for example, by opening a bottle or removing a seal), we will reduce your refund to reflect the reduction in the value of the goods.
6. You accept full responsibility for the security, safety, and risk of any Beverages you wish to return pursuant to the term of this Policy.
7. Theterms of this Policy are subject to and governed by our Consumer Terms & Conditions. By returning any orders in accordance with this Policy, you agree to bound by these terms and conditions, together with our Consumer Terms & Conditions.

1. We never want you to feel you’ve paid too much when you shop at Majestic. If you find a wine of the same product (including type, vintage, quality and quantity) cheaper at these retailers - Waitrose, Sainsbury's, Tesco, Morrisons, Asda and the Coop, we’ll match that price for a quantity of up to 6 bottles in any one transaction. The price match price does not include promotion prices, loyalty membership prices or any other offer or conditional pricing (eg Clubcard, Nectar)
2. Alternatively, we’re confident we can find you a better tasting wine for the same price. Plus, if it’s not absolutely delicious we’ll give you your money back under the Majestic 'No Quibble' guarantee, up to the value of £60 (for more details on this, including eligibility, click here).
3. Just mention the wine you want to match to one of our colleagues in store, along with proof of the retailer offering the wine for a cheaper price, or give our Customer Contact Centre a call on 0345 605 6767.
4. The offer is subject to availability. Prices are matched pro-rata by unit-price per item.
5. We’re sorry that we’re unable to offer the Majestic Price Match in Scotland due to the Alcohol Scotland Act 2010 and Wales due to the Public Health (Minimum Price for Alcohol) (Wales) Act 2018.
6. We reserve the right to amend or remove individual products and retailers from the price match policy or remove or amend the price match offer at any time.

1. Book in advance at your local Majestic store if tasting for a specific event (including a wedding or large party). Equipment is provided in store for the purposes of tasting, subject to availability.
2. The range of beverage products available for tasting will be subject to the store’s absolute discretion or as advised by the product supplier.
3. The quantity and volumes for tasting will be subject to the store’s absolute discretion. Majestic will not tolerate, and shall take all steps to prevent, any excessive consumption of alcohol on its premises.
4. All individuals participating in tasting must be 18 or over (being the legal drinking age in the UK).
5. Dates, times and product availability may vary and tasting events may need to be changed at the discretion of Majestic sometimes at short notice, please contact your local store for details. Selected stores only.
6. For more information on wine tasting and finding your local Majestic store, please click here.

These terms and conditions set out the basis on which you hire glass, chiller and ice buckets (“Equipment”) from Majestic. On hire of the Equipment, you agree to these terms and conditions.
All Equipment hired remains the property of Majestic at all times.

1. Ordering the Equipment
1. You may order the Equipment in-store or via telephone.
2. For the avoidance of doubt, Equipment cannot be ordered online. You may submit an online enquiry form via our website; however, submission of an enquiry does not constitute an order.
3. All orders are subject to availability at the time of order and/or collection and store manager discretion.
2. Collection and Delivery (Glasses Only):
1. You may collect Equipment from any participating Majestic store subject to availability.
2. Delivery may be available depending on store availability, your location, and the fulfilment route. Delivery may be made by any courier or delivery service selected by Majestic at its sole discretion, which may include:
1. A third party courier service, where your order is fulfilled through our central distribution network; or
2. by a Majestic store vehicle, where your order is fulfilled directly by a participating store (including walk‑in orders and phone orders).
3. Delivery will be made to the billing or delivery address you provide when placing your order.
4. Where delivery is made by third party courier, you will receive a confirmation email and tracking updates once the Equipment has been dispatched.
5. Any applicable delivery charges will be confirmed to you at the time you place your order.
6. Risk in the Equipment passes to you on collection or delivery (as applicable) and remains with you until the Equipment is returned and accepted by Majestic.
3. Deposit
1. When ordering and collecting the Equipment, we will ask you to confirm the date of your event, which we shall record on our system for administrative purposes,
2. A refundable deposit is payable in-store or over the phone at the time the order is placed or collected/delivered (as applicable).
3. The deposit is held as security for the safe return of the Equipment hired.
4. Refund of Deposit
1. The deposit will be refunded to you on the original source of the funds when you return the Equipment, provided that:
1. you return all the Equipment within 14 days of the date of your event; and
2. he Equipment is returned, washed and clean, and in substantially the same condition and state as when collected or it was delivered, allowing for fair wear and tear.
2. If Equipment is missing, damaged beyond fair wear and tear, or requires excessive cleaning, Majestic may deduct from your deposit an amount reflecting the reasonable and proportionate cost of repair, replacement or cleaning. A breakdown of costs will be provided on request.
5. Handling Fee (Glasses Only)
1. If you hire twenty-five (25) glasses or more in one transaction, we will charge you a handling fee of £1 per box of 12 glasses ordered (or part box thereof) (the “Handling Fee”).
2. The Handling Fee is payable in-store or over the phone at the time you order or collect the glasses.
3. If you hire twenty-four glasses or fewer in one transaction, a Handling Fee is not payable.
6. Your Responsibilities
1. You accept full responsibility for the storage, security and safe use of the Equipment from the point of delivery until returned to us in-store. You may return the Equipment to any of our stores.
2. Equipment hire is at the store manager's reasonable discretion, and is only available to customers purchasing wines, spirits and beers in quantities proportionate to the amount of equipment requested.
7. Availability
1. Whilst we will make every endeavour to supply the Equipment, all items of Equipment are offered strictly subject to availability.

For our Wine Club Terms and Conditions, please click here.

For our Lock It In Terms and Conditions, please click here.